Last updated: September 7, 2026

At Brand On Clothing, we are committed to getting your order to you as quickly and safely as possible. Please review the information below before placing your order.

1. Order Processing

Orders are typically processed within 1–3 business days after payment has been successfully received.

Orders are not processed or shipped on weekends or holidays. During sales, promotions, or periods of high order volume, processing may take a little longer.

Once your order has been shipped, you will receive a confirmation email containing your tracking information when available.

2. Shipping Times

After your order has been processed, estimated delivery times are:

• United States: 7–15 business days
• Canada: 7–20 business days
• United Kingdom: 7–20 business days
• Australia: 8–20 business days
• Other international destinations: 10–25 business days

Please note that these are estimated delivery times and not guaranteed delivery dates.

Delivery times may vary depending on your location, shipping carrier, customs processing, weather, holidays, and other circumstances outside our control.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your delivery address and the items in your order.

From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable offer will be clearly displayed on our website or at checkout.

4. Order Tracking

Once your order has shipped, we will send you a shipping confirmation email with tracking information when available.

Please allow 24–72 hours for tracking information to update after your order has been shipped.

If your tracking information has not updated for several days, please contact our customer support team so we can assist you.

5. Delayed or Lost Packages

While we do our best to ensure your order arrives on time, shipping delays can occasionally occur due to circumstances beyond our control, including carrier delays, severe weather, customs processing, incorrect addresses, or unusually high shipping volumes.

If your package appears to be lost or has not arrived within the expected delivery timeframe, please contact us so we can help investigate the shipment.

6. Incorrect Shipping Address

Please make sure that your shipping address is correct before completing your order.

If you realize that you entered an incorrect address, contact us as soon as possible. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

We are not responsible for packages delivered to an incorrect address provided by the customer.

7. International Orders

International customers may be responsible for customs duties, import taxes, or other fees imposed by their country.

These charges, when applicable, are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also cause additional delays that are outside our control. Shopify recommends clearly communicating potential international duties and taxes in your shipping policy.

8. Damaged Packages

If your package arrives damaged, please contact us as soon as possible with your order number and photographs of the damaged package and item.

We will review the situation and work with you to determine the appropriate resolution.

9. Changes to This Shipping Policy

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page with an updated “Last updated” date.

10. Contact Us

If you have any questions about your order or our shipping policy, please contact us:

Brand On Clothing
Email: [achankeng621@gmail.com]

We are happy to help with any shipping-related questions.